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Privacy Policy

Effective Date:01/08/2025

At Heroes Journey, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Who We Are

Heroes Journey is an ethical clothing brand committed to sustainability and positive social impact. Our website address is: [insert your domain].

2. What Personal Data We Collect

We may collect the following types of personal information:

  • Contact details – name, email address, phone number

  • Shipping and billing information – address, payment details (processed securely via third-party providers)

  • Account data – login details if you create an account

  • Purchase history

  • Website usage data – cookies, IP address, browser information, location data

  • Marketing preferences – your communication choices

3. How We Use Your Data

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you (order updates, customer support)

  • Improve your shopping experience

  • Send marketing emails (only if you opt in)

  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We only collect and process your personal data where we have a legal basis to do so, such as:

  • Your consent

  • To perform a contract (e.g., fulfil your order)

  • To comply with legal obligations

  • For our legitimate business interests (e.g., website analytics, fraud prevention)

5. Sharing Your Information

We never sell your data. We may share limited information with:

  • Trusted third-party services (e.g., payment processors, shipping partners, email marketing platforms)

  • Legal authorities, if required by law

All third parties are carefully vetted and committed to protecting your data.

6. How Long We Keep Your Data

We only retain your data for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights (EU & UK Customers)

You have the right to:

  • Access your personal data

  • Correct or update your data

  • Request deletion of your data ("Right to be Forgotten")

  • Object to or restrict certain processing

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at: [insert contact email]

8. Cookies & Tracking

Our website uses cookies to:

  • Enable site functionality

  • Analyse traffic and user behaviour

  • Improve user experience

  • Offer tailored marketing (with your consent)

You can manage your cookie preferences through your browser settings or our cookie banner.

9. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL encryption

  • Secure payment gateways

  • Access controls and authentication

10. Children’s Privacy

We do not knowingly collect data from children under 16. If you believe we have accidentally collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

For questions or data requests, please contact:

Heroes Journey
Email: hello@heroesjourney.life

Registered Address: 47 Bridgewater Close, Frodsham, Cheshire, UK, WA6 7GY

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